WHALE ENERGY STORAGE(JIANGXI)CO.,LTD.

Consumer Service

Technology empowerment, service first, service is an extension of commitment and the cornerstone of customer trust. Whale Energy is customer-centric, using "platform+service+data", combined with AI and IoT technology, to build comprehensive and full process security services, providing customers with sustainable and reliable security value, helping to achieve safety, controllability, efficient operation, and optimal long-term value.

Anti-counterfeiting query

Establish a dedicated quality and technical improvement team to continuously optimize and iterate to strengthen the core competitiveness of products, and build a solid guarantee for product quality and after-sales service.

Instructions for Use

If there are any quality issues during the replacement period, there is no additional cost and the product can be replaced with a brand new one for free.

Battery maintenance knowledge

During the warranty period, if there are battery quality issues, we promise to provide immediate compensation and worry free throughout the entire process.

After sales service process

A professional after-sales service team paired with fully covered intelligent monitoring provides lifelong service guarantee for the product.

Message

24-hour 400 service hotline, providing quick response and solutions within 48 hours.

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